The class is divided into two groups: secretaries and clients. Clients are given a client activity sheet and a client role card. Clients call the ‘Stellar Corporation’ to talk to Mary Jenkins, a manager there. The clients have some important information to relay as well as some details to discuss. Unfortunately, Mary is out of the office. So the secretaries, who are given
a secretary activity sheet and a secretary role card, have to inform the clients of that fact and the time/date of Mary’s expected return. The secretaries have to take a message as well. The secretaries line up facing the wall. The clients line up behind the secretaries and tap them on the shoulder when they want to make a call. (See the picture above.) Clients should practice this conversation with as many secretaries as they can.