*inquiry letter*

Dear  Sir or Madam



Subject :  Request of Catalogue


Related to the product introduction letter No ……………. , we are interested in the product which you offer to.


Please let us have the details of your products together with the sample, terms of payment, and the price list. If the quality is satisfactory and the terms are reasonable, we will place a large order soon. Could you give us details of discount, free service, guarantee and the fastest delivery, please?


We hope to receive your reply soon.


Yours faithfully


Mrs. Vinalia


*order letter*

Dear Mr. Yasuke:


Will you kindly send me two of the portable lunch boxes – order number 2b36 – as advertised in Daily Inquirer of yesterday, August 5.  Please charge this purchase to my account.


I shall especially appreciate your usual prompt delivery, as I plan to give one of the lunch boxes to my daughter, who is leaving on a vacation within three days.  One is to be delivered to me at my address, above, and the other to 124 Meadow Street, San Juan, Pampanga.


Very truly yours,


Abelina dela Cruz



*complaint letter*


I am writing to inform you that the goods we ordered from your company have not been supplied correctly.

On 5 June 2013 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.

This error put our firm in a difficult position, as we had to make some emergency purchases to fulfill our commitments to all our customers. This caused us considerable inconvenience.

I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies.

I look forward to hearing from you by return.

Yours sincerely

J. Wong

J. Wong
Purchasing Officer



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