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Berkomunikasi Lisan dalam Bahasa Inggris pada tingkat Operasional Dasar

Nov
23
2014
by : 1. Posted in : blog

 

MATERI PELATIHAN BERBASIS KOMPETENSI

Sektor :

 ADMINISTRASI PERKANTORAN

Bidang :  BAHASA INGGRIS

 

 

 

Judul Unit Kompetensi

Berkomunikasi Lisan dalam Bahasa Inggris pada tingkat Operasional Dasar

 

Kode Unit Kompetensi

ADM.PK02.019.01

 

 

BUKU INFORMASI

DEPARTEMEN ADMINISTRASI BISNIS

DEPARTEMEN TENAGA KERJA DAN TRANSMIGRASI R.I.

DIREKTORAT JENDERAL PEMBINAAN DAN PRODUKTIVITAS

BALAI BESAR PENGEMBANGAN LATIHAN KERJA DALAM NEGERI

Jl. Jend. Gatot Subroto No.170 Telp/Fax (022) 7312564

BANDUNG – 40275 JAWA BARAT

 


KATA   PENGANTAR

 

Sesuai dengan amanat Undang-Undang No.13 Tahun 2003 tentang Ketenagakerjaan, PP.No.31 Tahun 2006 tentang Sistem Pelatihan Kerja Nasional dan PP No.23 Tahun 2004 tentang Badan Nasional Sertifikasi Profesi. Maka Kelompok  Instruktur Departemen Administrasi Bisnis yang difasilitasi Balai Besar Pengembangan Latihan Kerja Dalam Negeri Bandung telah menyusun modul ini.

Modul ini telah mengacu pada Standar Kompetensi Kerja Nasional Indonesia (SKKNI) sektor Teknologi Informasi dan Komunikasi, bidang Operator dapat digunakan untuk pelatihan berbasis kompetensi kerja secara klasikal ataupun individual/mandiri di Lembaga Diklat Profesi atau di tempat kerja.

Modul ADM.PK02.019.01,  Berkomunikasi Lisan dalam Bahasa Inggris pada tingkat Operasional Dasar,  terdiri atas 3 buku, yaitu :

  1. Buku Informasi, merupakan sumber belajar/pelatihan unit kompetensi.
  2. Buku Kerja, untuk melakukan tugas pengetahuan, keterampilan dan sikap kerja.
  3. Buku Penlaian, untuk menilai jawaban dan tanggapan dari buku kerja berdasarkan buku informasi.

Ketiga buku tersebut merupakan satu kesatuan yang utuh, dimana buku yang satu dengan yang lainnya saling mengisi dan melengkapi, sehingga dapat digunakan untuk membantu pelatih dan  peserta pelatihan  saling berinteraksi yang  memberikan aktivitas di lembaga diklat profesi, sehingga asesor Lembaga Sertifikasi Profesi dan peserta pelatihan bisa melakukan penilaian/uji kompetensi di tempat uji kompetensi yang mengacu pada SKKNI Sektor Administrasi Perkantoran Bidang Bahasa Inggris.

Tujuan mempelajari modul pada unit kompetensi ini tercapai, yaitu peserta  pelatihan memiliki kemampuan kerja yang mencakup pengetahuan, keterampilan dan sikap kerja yang relevan dengan pelaksanaan tugas Berkomunikasi Lisan dalam Bahasa Inggris pada tingkat Operasional Dasar  sesuai dengan standar kompetensi kerja.

Demikian harapan kami, agar modul ini dapat dipergunakan sebagaimana mestinya.

Bandung ,     Mei 2009

Kepala

                                                                           Balai Besar Pengembangan

                                                                           Latihan Kerja Dalam Negeri

 

 

 

 

Drs.Tangsi Tarigan, MM

NIP. 19530617 197803 1 001

 

DAFTAR ISI

 

Daftar Isi………………………………………………………………………………………….     

 

BAB I   PENDAHULUAN ………………………………………………………………………

1.1.       Latar Belakang ………………………………………………………………….

1.2.       Tujuan…………………………………………………………………………….

1.3.       Ruang Lingkup…………………………………………………………………..

1.4.       Pengertian-pengertian Istilah………………………………………………..

 

BAB II             SILABUS UNIT KOMPETENSI………………………………………….

2.1.           Judul Unit ………………………………………………………………………

2.2.           Kode Unit. ……………………………………………………………………..

2.3.           Deskripsi Unit …………………………………………………………………

2.4.           Tabel Silabus ………………………………………………………………….

 

BAB III MATERI PELATIHAN ………………………………………………………………

A. Elemen Kompetensi 1

3.1.1.      Pengetahuan

  1. Giving Information
  2. May I?

3.1.2.      Ketrampilan

  1. Ways to say it
  2. Sikap ……………………………………………………………………….

B.         Elemen Kompetensi 2

3.2.1        Materi Pengetahuan

a. Good morning

b. I am sorry

3.2.2.   Ketrampilan

a. Ways to say it

b. Sikap

C.         Elemen kompetensi 3

3.3.1.    Materi pengetahuan

a. Telephone messages

3.3.2.    Ketrampilan

a. Ways to say it

b. Sikap

 

BAB IV MATERI PENDUKUNG  …………………………………………………………….

4.1.           Materi Pengayaan

4.2.           Peralatan yang diperlukan

4.3.           Bahan yang diperlukan

 

BAB V PENUTUP

 

DAFTAR KEPUSTAKAAN

 

BAB I

PENDAHULUAN

 

1.1.       Latar Belakang

 

Kemampuan berbahasa inggris sekarang ini sudah tidak menjadi suatu keterampilan pilihan namun sudah menjadi suatu kewajiban yang harus dikuasai seseorang untuk dapat bersaing di era global di mana bahasa Inggris menjadi bahasa komunikasi dan bahasa pengantar.

Menyongsong hal yang demikian, BBPLKDN sebagai lembaga pemerintah yang bertugas melatih dan senantiasa meningkatkan SDM pelatihan tentunya menyediakan program dan materi pelatihan yang memadai untuk membekali peserta pelatihan agar mampu bersaing di bursa tenaga kerja nasional, regional maupun internasional.

Modul ini menjadi pijakan bagi peserta pelatihan untuk dapat berkomukasi dalam bahasa inggris dalam tataran yang sangat mendasar, seperti menyampaikan salam, meminta maaf, menjawab telepon dan memberi bantuan. Sebagai pijakan dasar tentunya belum cukup memadai jika tidak di tindaklanjuti dengan materi lanjutan yang akan melengkapi kemampuan peserta pelatihan dalam berkomunikasi dalam bahasa Inggris. Modul ini ditunjang oleh modul selanjutnya yaitu Menulis dalam Bahasa Inggris tingkat Operasional Dasar dan Membaca dalam Bahasa Inggris tingkat Operasional Dasar.

Isi dari modul ini disesuaikan dengan skkni yang telah ditetapkan oleh BNSP. Judul modul ini: Berkomunikasi Lisan dalam Bahasa Inggris tingkat Operasional Dasar dengan kode unit: ADM.PK02.019.01. Modul ini teridiri dari empat elemen kompetensi yang mencakup pengetahuan, sikap dan ketrampilan dalam memberi salam, meminta maaf, memberi bantuan, memberi informasi dan bertelepon.

Modul ini disusun sedemikian rupa dengan harapan dapat memenuhi standar kompetensi yang diperlulkan dalam dunia kerja. Namun tentunya, di sana sini masih ada hal hal yang harus disempurnakan. Demikian atas masukan dan saran yang membangun penulis sangat berterimakasih.

 

1.2.       Tujuan

Tujuan mempelajari modul pada unit kompetensi ini tercapai, yaitu peserta  pelatihan memiliki kemampuan kerja yang mencakup pengetahuan, keterampilan dan sikap kerja yang relevan dengan pelaksanaan tugas Berkomunikasi Lisan dalam Bahasa Inggris pada tingkat Operasional Dasar  sesuai dengan standar kompetensi kerja.

 

1.3.       Ruang Lingkup

 

Ruang lingkup Berkomunikasi Lisan dalam Bahasa Inggris tingkat Operasional Dasar terdiri dari memeberikan salam, meminta maaf, memberi bantuan, memberi informasi dan bertelepon.

 

1.4.       Pengertian

Profesi

Profesi adalah suatu bidang pekerjaan yang menuntuk sikap kerja, pengetahuan dan keterampilan/keahlian kerja tertentu  yang diperoleh dari  proses pendidikan, pelatihan kerja serta pengalaman kerja atau penguasaan sekumpulan kompetensi tertentu yang dituntut oleh suatu pekerjaan/jabatan.

Standardisasi

Standardisasi adalah proses merumuskan, menetapkan serta menerapkan suatu standar tertentu.

Penilaian/Uji Kometensi

Penilaian atau uji kompetensi adalah proses pengumpulan bukti melalui perencanaan, pelaksanaan dan peninjauan ulang (review) penilaian serta keputusan mengenai apakah kompetensi sudah tercapai dengan memperbandingkan bukti-bukti yang dikumpulkan terhadap standar yang dipersyaratkan.

Pelatihan

Pelatihan adalah  proses pembelajaran yang dilaksanakan untuk mencapai suatu kompetensi tertentu dimana materi, metode dan fasilitas pelatihan serta lingkungan belajar yang ada terfokus kepada pencapaian unjuk kerja pada kompetensi yang dipelajari.

Kompetensi Kerja

Kompetensi Kerja adalah kemampuan kerja setiap individu yang mencakup aspek pengetahuan,  keterampilan dan sikap kerja yang sesuai dengan standar yang ditetapkan.

Pelatihan Berbasis Kompetensi Kerja

Pelatihan Berbasis Kompetensi Kerja adalah pelatihan kerja yang menitikberatkan pada penguasaan kemampuan kerja yang mencakup pengetahuan, keterampilan dan sikap sesuai dengan standar yang ditetapkan dan persyaratan di tempat kerja.

Standar Kompetensi Kerja Nasional Indonesia

Standar Kompetensi Kerja Nasional Indonesia adalah rumusan kemampuan kerja yang mencakup aspek pengetahuan, keterampilan dan/atau keahlian serta sikap kerja yang relevan dengan pelaksanaan tugas dan syarat jabatan yang ditetapkan sesuai dengan ketentuan peraturan perundang-undangan yang berlaku.

 

Sertifikasi Kompetensi Kerja.

Sertifikasi kompetensi Kerja adalah proses pemberian sertifikat kompetensi yang dilakukan secara sistematis dan obyektif melalui uji kompetensi sesuai standar kompetensi kerja nasional Indonesia, standar internasional dan/atau standar khusus.

Sertifikat Kompetensi Kerja

Sertifikat Kompetensi Kerja adalah bukti tertulis yang diterbitkan oleh lembaga sertifikasi profesi terakreditasi yang menerangkan bahwa seseorang telah menguasai kompetensi kerja tertentu sesuai dengan SKKNI.

 

 

 

 

 

 

 

 

 

 

 


 

BAB III. MATERI PELATIHAN

 

a. Giving Information

 

 

SAMSUL

ELECTRICAL

INDUSTRIES

421, Jakarta Street

Antapani, Bandung

 

the following vacancy exists in our head ofice

TRAINEE SALESMAN

QUALIFICATIONS

A university degree is preferred. A good knowledge of English is necessary. The applicant must have a pleasant personality and be able to mix easily wit people

THE JOB

salesman are required to promote the company’s products to shops and agents throughout the country

 

 

A job interview

Manager: Could you tell me what university you went to, Mr. Doger?
Mr. Doger: I went to Kujang University

Manager: Did you? And what course did you take there?
Mr. Doger: I did a graduate in Economics

Manager: Would you mind telling me how old you are?
Mr. Doger: I’m twenty-six

Manager: And could you tell me what other jobs have you had?
Mr. Doger: Yes, I have worked in a bank for the last five years.

Manager: And what’s your salary in the bank?
Mr. Doger: I get $210 a week

 

Surachai is a Thai student who has just arrived to study in Sumedang.

Professor Echo: Good morning , Er… Mr. Surachai, aren’t you?
Surachai: Yes, that’s right.

Professor Echo: When did you arrive here, Mr. Surachai?
Surachai: I’ve been here nearly three weeks now.

Professor Echo: And do you like it in here?
Surachai: Yes, I love Sumedang. But I still have a few problems with the language

Professor Echo: Yes, of course. But you’ll soon get over that. Now tell me what

course are you going to enrol for?
Surachai: Well, I want to do a course in Sundanese art, especially Jaipong dance, and

also Fabric design.

Professor Echo: Well, you are going to be rather busy. Especially if you do an

Sundanese course as well.

 

Ways to say it

Personal information

Asking formally personal information

A: Could you tell me                             what university you went to?
Would you mind teling me      what you major subject was?
what other jobs you’ve had?
how old you are?
B: I went to Kujang University

Economics

I’ve worked in a bank

Thirty

 

Asking informally for personal information or impression

A: When did you arrive in the country?
And do you like it?
What courses are you going to enrol for?
B: Three weeks ago

Yes, I love it

Sundanese art and Fabric design

 

An interview at the railway station

Interviewer: Good afternoon, everyone. This is Marno Kumolo and today I’m at the suburban    station of Rancaekek. I want to find out what people think of the railway service here. Excuse me, sir. Could you spare a moment?

Man: Er, yes

Interviewer: Do you go to work by train?
Man; Yes, I commute every weekdays by train

Interviewer: And would you mind telling us what do you think of the rail service?
Man: Terrible!

Interviewer: Why do say that?
Man: Well, trains are very dirty and come late

Interviewer: What train do you catch in the evening?
Man: I usually take the 16.00 KRD home

Interviewer: And can you get a seat?
Man: No, I usually have to stand

Interviewer: Would you agree that the service in quick?
Man: No, I’m sorry. That’s the fact.

 

Ways to say it

Asking and giving an opinion

Leading question

A: Would you mind telling me what you think of the rail service?

What do you thinkof/about

What’s your opinion of

What do you feel about

 

B: I think …

I feel/believe that …

In my opinion/view …

As far as I’m concerned …

 

Pair up and practice

 

Tumenggung Bayan is being interviewed for the position of fashion designer. Use the information in his CV. To complete this conversation

1. A: I’d like some personal information first, Mr. Bayan. Do you mind telling me your   age?
B: No, of course not. I’m …

A: And are you an Indonesian?
B: …

A: And could you tell me your marital status, please?
B: …

A: That’s fine. And what about your personal interests?
B: …

A: And do you mind telling me what languages you speak?

2. A: Now could you tell me what secondary school you went to, Mr. Bayan?

B: …

A: Did you? And when did you sit for your GCE?
B: …

A: Do you mind telling me your grades?
B: …

A: Fine, and what about your A-level examinations? What were your grades for these?
B: …

A: Good, could you tell me where you studied after that?
B: …

A: And what diploma did you get?
B: …

A: Very good. What were some of the courses you did?
B: …

 

3. A: Now, I’d just like to ask you something about your present job. You are working, aren’t you?
B: Yes. I’m with the …

A: What is your position?
B: …

A: How long have you been with this company?
B: …

A: What kind of fashion are you working with?
B: …

A: Could you tell me some of your duties, please?
B: One thing I do is…

A: And what else?
B: I also …

A: And are these designs your own?
B: …

A: And one last question, Mr. Bayan, have you ever been abroad?

 

  1. pair up and practice using the information given in the column
(B covers this part)

A: Would you mind telling us what you think of the new one-way traffic system?

B: …

A: What time do you leave home in the morning?
B: …

A: What time do you get to work?
B: …

A: Is it quicker or slower than the old system?
B: …

A: Do you think the traffic flow is better?
B: …

A: And do you think that people are driving more carefully?
B: …

A: Are the police doing a good job?
B: …

A: What about street signs? Are they clear?
B: …

A: Why do you think the system is better?

B: …

(A covers this part)

  • not at all
  • Oh, it’s much quicker
  • Well, I think people are driving more carefully
  • About seven thirty
  • Definitely, there are fewer traffic lights
  • Usually it seven forty five
  • Well, of course. We don’t need so many police to direct the traffic now
  • It’s much better. It was a little … confusing at first but now most people are happy about it.
  • Yes, the one-way system is clearly marked

 

 

 

 

 

 

b. May I?

 

In the office

Paul: Do you have a pen?

Teny: Yes.

Paul: Can I borrow it, please?
Teny: Sure
Paul: And can I use your ruler for a few

minutes, please?
Teny: Sure, go ahead.

 

Mrs. Jones visits her neighbor.

Mrs. Jones: Oh hello, Mrs. Thomas. Could I

use your telephone for a minute?
Mrs. Thomas: Of course

Mrs. Jones: Thank you. And is that the

morning paper?
Mrs. Thomas: Yes, it is.

Mrs. Jones: May I borrow it?
Mrs. Thomas: I’m sorry, I haven’t finished

reading it yet.

Mrs. Jones: Oh, that’s okay.

 

Paul asks Ted for a ride.

Paul: Are you going downtown?
Ted: Yes, I am

Paul: Can I get a ride with you?
Ted: Of course. Where do you want to go?
Paul: To Forest road.

Ted: OK

 

Ways to say it

Granting a request (1) Refusing a request (1)
A:    Can         I borrow your pen please?
May

Could

 

B:   Sure

OK

All right.

Of course

A:   Can I  use       your typewriter?
borrow

 

B:   I’m sorry. I’m using it right now

A:  Oh, its/that’s okay

Oh, all right.

OK. Thanks, anyway.

 

 

 

 

 

Borrowing a calculator

Jenny: Do you mind if I use your calculator?
Norma: I’m sorry, I’m using it.

Jenny: Oh, okay. Thanks, anyway.

 

Borrowing a dictionary

Paul: Do you mind if I use your dictionary?
John: Not at all. It’s on my desk

Paul: Thank you very much.

 

Ways to say it

Granting a request (2) Refusing a request (2)
A:   Do you mind if I borrow your dictionary?
B:   Not at all

No, help yourself

No. Go ahead.

A:  Do you mind if I use your calculator?
B:  I’m sorry. I’m using it right now.

 

 

 

 

Cindy asks a favor

Cindy: Can I ask a favor?
Vera: Sure.

Cindy: Would you be able to return this book to

the libraryfor me? It’s overdue.

Vera: Okay. I’m going there this afternon.

Cindy: Thanks a lot

Vera: You are welcome. It’s no problem

 

Buying a book

Customer: I’d like to take this book, please.

Clerk: Thank you. Do you want me to take the

price off it?
Customer: Yes, please. It’s a gift for a friend.

Clerk: Shall I gift-wrap it for you then?
Customer: That would be nice. Thanks.

 

Are you going to town?

Mrs. TJ: Terry!

Terry: Yes, mum.

Mrs. TJ: are you going to town?

Terry: Yes, do you need anything?
Mrs. TJ: Yes, would you post the parcel on the table for me, please?

Terry: All right. Airmail or surface mail?
Mrs. TJ: Airmail. And get me some airmail envelopes, please. About a dozen.

Terry: OK.

Ways to say it

Granting a favor Asking people to do things (1)
A:   Could you                     do me a favor?
Would you be able to

Can I ask you to

 

B:  Okay

Sure, what is it?
Of course

Asking directly

A: Get me some envelope (please)

Please get me some stamps.

I want you to post these letters.

B: All right.

OK.

Certainly

 

Asking less directly Asking about wishes
A: Could you post these letters, please?
Would

Will

B: All right

A: Do you want me to type this letter?
Shall I

B: Yes, please.

No, don’t type it yet, (please)

 

 

 

Tidying the kitchen

Anne: Can I help you tidy the kitchen?
Mrs. Todt: Oh, thanks. Why don’t you dry the

dishes and put them away?
Anne: All right. Where shall I put this big

dish?
Mrs. Todt: Put it on that shelf above the stove.

 

Tidying the house

Wendy: Let’s tidy the house. It’s very untidy.

Tim: OK. Whereshall we start?
Wendy: Why don’t you tidy the dining room?
Tim: What needs to be done?
Wendy: Well, empty the waste-paper basket,

and put away those magazines.

Tim: All right.

Wendy: Thanks. I’ll clean the kitchen

 

Ways to say it

Asking people to do things (2) Asking what to do
A: Put the magazines away

pick up those books (please)

why don’t you vacuum the carpet?
B: All right,

Sure

A: Where shall I put these?
What shall I do with these?
B: Put them in the bottom drawer

They go over on the table

 

 

 

Talking to a travel agent

Yusuf: Let’s see now. What else do I need to do?

Agent: Well, first of all you must get a visa

You need to take your passport, two photographs, your tickets and a letter from your employer, to the US Embassy.

Yusuf: OK. And is it necessary to get a health certificate?

Agent: No, they don’t require these days

Yusuf: Now, what about money?
Agent: You must get some traveller’s cheques

They’re the safest really.

 

At the post office

Carol: I’d like to send this package by registered mail, please.

Clerk: All right. You need to fill out this form first of all

Carol: Thanks … here you are.

Clerk: Oh, you have to put down the value of the contents, here

Carol: Oh, sorry. And is it necessary to insure it if it’s registered?
Clerk: No, it’s covered by the registration fee.

 

Asking about and describing needs and requirements

1. A: What do I   need to do?

will I  have

2. A: Is it necessary to get a health certificate?
B: No, it’s not

Yes, it is.

3. A: Do I have to get a return ticket?
Must I

B: No, you don’t need to get one

have

Yes, you must.

 

Pair up and practice

1. Practice asking for these things. Your partner will grant some of your requests, and

refuse others.

 

2. Now ask about the things below. This time, use this model:

A: Do you have any (envelopes)?
or

B: There’s some in the cupboard     B: Sorry, I don’t have any.

A: May I use some, please?             A: Thanks, anyway.

Can

B: Sure. Help yourself

 

Wrapping paper                Glue                     Tape

Paper                                        Typing paper                  Ink

Carbon paper                           Large envelopes      Small envelopes

Typewriter ribbon             Paper clips            String

 

  1. Practice requests using the cues below. B will refuse using a phrase from the column on the right. Use this model:

A: Could I …, please?
May

Can

B: Oh, I’m sorry, but …

A: Oh, that’s Ok

Thanks, anyway.

 

1. A use your typewriter for a while - I haven’t finished reading it yet.
2. A borrow your motorcycle for half an

hour

- I have to type a letter
3. A borrow your newspaper - I’m going to use it to go into town
4. A turn on the radio - I’m trying to study
5. A turn off the fan - it’s very hot in here

 

Granting and refusing a request

Practice requests using the cues below. B will grant (v) or refuse (x) the request using the cues given. Use this model:

A; Do you mind if …?
B: Not at all

No, help yourself

No, go ahead

Sorry, …

A: Thanks very much

Oh, it’s okay.

 

A B
use your calculator v
use your ruler x (using it)
borrow your copy of textbook v
use your bicycle for a while x (going to use it right now)
borrow your umbrella for a few minutes v
use your typewriter x (going to type a letter)

 

Granting a favour

 

You want your friend to lend you his/her textbook for the weekend. You have lost yours.

A: Could you do me a favour?

B: …

A: … lend me your textbook for the

weekend? I’ve lost mine.

B: …

A: Thanks a lot

B: …

You want your mother to collect your dress/pants from the dry cleaners.

A: … a favour?
B: All right …?
A: Would you be able to …?
B: Sure.

A: Thanks …

B: …

You want your friend to read through your composition and correct it.

A:  Can I ask you …?
B: sure, what …?
A: Could you?
B: …

A: …

B: It’s no …

You would like your friend to lend you five dollars until tomorrow.

A: Would you be …?
B: …

A: Could you …?
B: …

A: Thanks very much.

B: …

 

Asking people to do things

1. Student B is going to town. Student A wants him/her to do some errands. Practise making request like these.

example:

A: Could you     pick up some eggs at the

I want you to                          market?

 

B: Sure, shall I get one packet or two?
All right, do you want me get one

packet or two?

A: Get one packet, please.

use this model and the phrases below

A: Could you      …?

I want you to

B: Sure, shall I                      … or …?

do you want me to

A: …, please

 

A B
1. get some coffee at the supermarket - get coffee beans or instant coffee?
2. take these letters to the post office - send them airmail or surface mail?
3. buy some soap at the grocery store - get bath soap or soap powder?
4. take this shirt to the laundromat - get it dry-cleaned or washed?
5. get some meat at the market - get beef or lamb?

 

2. Student A wants to know where these things go: plates, cups, sugar, salt, spices, eggs, milk, fruit, cheese, vegetables, knives and forks, butter, place-mats, bowls, table-cloth.

A: Where does the … go?

Where do the …s go?

Where shall I put the …?
And what about the …?

B: Put it/them …                 in the cupboard

They go …                           in the shelf over the …

It goes …                             on the top/middle/bottom shelf in the refrigerator.

Why don’t you put it/them  on the table.

…                                 in the top/middle/bottom drawer.

 

 

 

 

3. Now ask where things belong in your classroom. For example:

dustbin              magazines              dictionary               stationary

chalk box           fan                        eraser                    pencil sharpener

PC                     printer                             scanner

 

4. You are helping a friend tidy his/her apartment or house. Look at this dialogue.

 

A: Let’s do the dining room, shall we?

B: All right. I’ll take away the cup and saucers. You pick up the cushions.

A: OK. And shall I vacuum the carpet?

B: Yes, please.

 

A: Let’s do …, shall we?

B: All right. I’ll . You .

A: OK. And shall I ?

B: Yes, please.

 

dining room

put away               the table

clean                     the carpet

vacuum                 the dishes

bedroom

make                            the magazines

straighten                     the bed

tidy                              the rugs

living room

empty          the newspaper

straighten    the dustbin

pick up        the pictures

kitchen

wash                     the rubbish

clean                        the dishes

take out                   the stove

 

 

Apologizing

Pair up and practice

1. The waiter doesn’t have what the

customer wants.

You: Could I have fried noodles, please?
Waiter: …

You: Well, could I have a mushroom

omelet?
Waiter: …

You: Oh, it doesn’t matter then. I’ll just

have a cup of coffee, please

2. The clerk doesn’t have what you want.

You: How much is that …?
Clerk: Eleven dollars

You: That’s pretty expensive. Do you

have a cheaper one?
Clerk: … we don’t. not in that color.

You: Well, do you have the same in blue?
Clerk: No, …

You: Oh well, I’ll take the red one, please

3. At a restaurant. The waiter spills coffee

on you.

Waiter: And here is your coffee. Oh, no!

………………………………….

You: It’s all over my shirt!

Waiter: … I’ll get a towel and some

water

4. Iteung comes home

Iceu: Did you remember to buy me

some …

Iteung: Oh, … I completely forgot.

Iceu: Well, I hope you remembered to mail my letters

Iteung: What letters?
Iceu: The ones I gave you this

morning

Iteung: Oh … they are still at the

office.

5. You are buying some books in a

bookstore. The salesperson gives

you

the wrong change

A: I’d like these books, please.

B: Certainly. That will be $17.45

A: …

B: Thank you. And here’s your change.

A: Oh, …! You only gave me $1.55

You should have given me …

B: …

A: That’s all right

B: Here’s the rest of your change.

A: …

6. Now practice a dialog above using     this  information.

 

A: You buy two records. The price is

$9. You give the salesperson $20.

He/she gives you $1. Now continue

 

B: The customer buys two records.    The  price is $9. You give him/her $1 change. The customer points out your mistake. (you thought he/she gave you $10). Now continue

 

c. Good Morning

At the office

Terry: Good morning Mrs. DJ

Mrs. DJ: Good morning Mr. Griffin

Ferry: How are you this morning?
Mrs. DJ: Fine, thank you.

Ferry: Did you have a nice weekend?
Mrs. DJ: Yes, thank you.

 

Terry speaks to one of his friends at the office.

Terry: Hi, Caroline.

Caroline: Hello, Terry. How’s everything?

Terry: Fine, thanks

Caroline: How was your weekend?
Terry: It was great, thanks. I went to the

beach.

Caroline: Lucky you

 

At a restaurant

Walter: Good evening sir.

Terry: Good evening. A table for two, please.

Walter: Yes, sir. Please come with me.

Terry: Thank you

 

Ways to say it

Greeting friends
1. A: Hi, Tony.

B: Hi

A: How’s everything?
B: Fine, thanks.

2. A: Hi, Elizabeth.

B: Hello, Peter. How are you?

A: Fine,thanks. And you?
B: Good, thanks.

 

Saying goodbye to friends Saying goodbye to others
1. A: Well, good bye, Margaret

B: Bye. See you tomorrow

2. A: Good night, Anna.

B: Bye bye. See you later

3. A: I have to go now. I’ll talk to you

later.

B: See you.

1. A: Goodbye, Miss Owens.

B: Goodbye, Mr. George. It’s been

nice talking to you.

2. A: Goodnight, Brian. See you

tomorrow.

B: Yes, goodnight, Mrs. Smith.

Greeting others

1. A: Good morning Mr. Graham

sir.

B: Good morning. How are you?
A: Fine thank you.

Just fine, thank you.    

 

 

d. I’m sorry

In a shop

Mrs. Clark: How much is that together, please?
Cashier: That’ll be a dollar twenty, please.

Mrs.Clark: Here’s two dollars.

Cashier: Here’s your change, eighty cents.

Mrs. Clark: … ah … you’ve only given me

seventy cents.

Cashier: Fifty, Sixty, seventy … I’m sorry,

ma’am.

Mrs. Clark: That’s all right.

 

In a restaurant

Man: I’d like some chocolate ice cream, please.

Walter: I’m sorry, sir. We don’t have any

chocolate left.

Man: Then I’ll have some strawberry, please.

Waiter: I’m sorry. We don’t have any

strawberry, either

Man: Then what do you have?
Walter: Only vanilla and orange.

Man: I’ll have orange, please.

 

Ways to say it

Apologizing Ways to say ”thank you”

 

thank you very much

thanks a lot!

cheers!

ta very much

thanks a bundle

you are too kind

I’m very grateful

I appreciate it!

Thanks ever so much!

I don’t know what to say.

I’m overwhelmed?

How can I ever repay you?

I’m deeply indebted to you!

What can I say?

You are the best!

 

1. A: Do you know where Gatsu street is?
B: I’m sorry I don’t know

I’m afraid

I don’t know I’m afraid

I’m sorry.

 

Apologizing for something you have done

2. A: You are given me the wrong

change.

B: Oh, I’m so sorry

I’m very sorry

Oh, I apologize

please excuse me.

 

Accepting an apology

A: That’s all right

Never mind

That’s okay

 

e. Telephone messages

 

Listen and practice

 

Secretary: Good morning. Parker Industries

Mr. Kale: Hello. May I speak to Ms.

Graham, please?

Secretary: I’m sorry. She’s not in. can I take a message?

Mr. Kale: Yes, please. This is Mr. Kale

Secretary: Is that G – A – L – E

Mr. Kale: No, it’s K – A – L – E

Secretary: All right.

Mr. Kale: Please tell her our meeting is on Friday at 2:30

Secretary: Friday at 2:30

Mr. Kale: And would you like to ask her to call me this afternoon. My number is 346-4031

Secretary: 346-4031. Yes, Mr. Kale, I’ll Ms. Graham the message

Mr. Kale: Thank you. Good bye

Secretary: Good bye

To: Ms. Graham___________________

Date: August 10  Time: _____________

 

WHILE YOU WERE OUT

From: Mr. Kale____________________

Of: _____________________________

Phone:356-4031 ext: _______________

Message: ________________________

The meeting is on Friday at 2:30______

Please  call him this afternoon

Taken by: ________________________

 

 

 

 

 

 

 

 

 

 

 

 

 

Ways to say it

Asking for someone

1. A: Could I speak to …?
May

Is … there, please?

B: Yes, just a moment, please.

Can I ask who’s calling, please?

Who’s calling?

A: It’s …

 

2. A: Is this 482-2123?
NVTDC Bandung?
B: No, I’m sorry. You must have dialed the wrong number.

Yes, who would you like to speak to?
A: Mr.Bennet, please.

B: I’m sorry. He’s not in can I take a message?

 

On the phone

  1. On the telephone. You want to speak to Dr. John Caims. His number is 9613550

You: Hello, is this …?
Voice: Yes.

You: Could …?
Voice: Yes, who’s calling, please?
You: …

Voice: One moment, please

  1. You answer the phone.

Voice: Hello, is this 2088736?
You: Yes.

Voice: Could I speak to Helen Forbes, please?
You: …?
Voice: … …

You: …

 

  1. Practice calling these people

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

BAB IV. MATERI PENDUKUNG

4.1. Pengetahuan Pengayaan

 

4.2. Peralatan yang diperlukan

  1. Ruang area laboratorium bahasa bersih, kering dan bersuhu dingin
  2. Ruang kelas berfasilitas standar
  3. Projector dan Laptop
  4. Papan dan spidol whiteboard masing-masing 1 buah

4.3. Bahan yang diperlukan

  1. Kaset dan CD
  2. Alat tulis menulis/Buku Penjagaan

 

 

BAB. IV PENUTUP

 

 

DAFTAR KEPUSTAKAAN

1.

Judul Tulisan

:

New Interchange 1 & 2

Penulis/Editor

:

Jack. C. Richard

Penerbit

:

Cambridge University Press

Tahun Publikasi

:

1997

2.

Judul Buku

:

American Breakthrough 1,2 & 3

Penulis/Editor

:

Jack C. Richard and M.N. Long

Penerbit

:

Oxford University Press

Tahun Publikasi

:

1997

 

 

 

 

 

 

 

 

 

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